Privacy Policy
This Privacy Policy explains how ListPilot collects, uses, and shares information when you use our website, Chrome extension, and related services (the “Service”). It describes how the Service works today; if that changes, we will update this page.
Information We Collect
When you start a free trial
- Sign-up details: your name, phone number, city and state, email address, and (optionally) your dealership’s website. We store your name, phone, email, and dealership website with your license. Your city and state are included in the sign-up notification email our team receives.
- Email verification: a one-time code we email you to confirm your address.
- IP address: recorded at sign-up, together with your email and device identifier, to prevent duplicate free trials.
When you subscribe
- Billing data: Stripe processes your payment. We receive your email address and Stripe customer and subscription identifiers. We do not receive or store card numbers.
While you use the extension
- License and device data: your license key and status, a randomly generated device identifier, your browser’s user-agent string (which describes your browser and operating system), when the license was bound to your device and last seen, and the number of posting attempts used. Each click of “List to Facebook Marketplace” counts as one posting attempt.
- Vehicle data for AI descriptions: after you click “Get Vehicle Info,” the extension sends the vehicle’s year, make, model, trim, title, price, mileage, body style, fuel type, engine, colors, and listed features to our server to generate a description. Your seller name, seller phone number, and any custom description instructions you have entered are sent with it. See “AI Descriptions” below.
- Vehicle type lookups: if a page is missing basic specs, the extension may send the page title and specification text to our server to work out body style, fuel type, or transmission.
- Photo retrieval: vehicle photos are downloaded in your browser. If a dealer’s image server blocks that, the photo’s web address is sent to our server, which fetches the image and passes it back to your browser.
- Website diagnostics: if the extension cannot read a vehicle page, it sends us that website’s domain name and the type of error so we can add support for the site. No vehicle or account details are included.
When you contact us
- Support email: messages you send to support@listpilot.vip.
- In-extension forms: if you leave your email in the extension’s welcome panel, we save it to follow up with you. If you use the “Not ready yet?” feedback form after your trial, we receive your license key, email, the reason you chose, and your note.
When you visit our website
- Advertising pixels: our website loads the Meta Pixel and the Reddit Pixel. They report page views and certain link clicks (such as clicks on our support email link) to Meta and Reddit so we can measure our advertising. These services may set cookies and receive your IP address and browser information under their own privacy policies.
- Site analytics: Cloudflare, our hosting provider, measures page visits on our website.
- Fonts: our pages load fonts from Google Fonts, so your browser connects to Google’s servers.
What Stays in Your Browser
- Your seller settings (name, phone, location, description style, and custom instructions) and your license key are saved in Chrome’s extension storage. If you use Chrome sync, Chrome may sync these settings to your Google account.
- Your “My Listings” history is saved only in this browser. When the side panel checks a dealer page for price changes or sold vehicles, your browser loads that page directly.
- Facebook Marketplace forms are filled in your own browser and Facebook session. You review and publish each listing yourself.
What We Do Not Collect
We do not collect or store your Facebook username or password. You remain logged in to Facebook in your own browser session, and ListPilot works within that active session to fill listings. The extension reads a dealer website only when you use ListPilot on that site and have allowed it in Chrome. It does not record your browsing history.
AI Descriptions
ListPilot writes listing descriptions using OpenAI. Our server forwards the vehicle data, your seller name and phone, and your custom instructions (described above) to OpenAI’s API and returns the generated text to your browser. We do not save these description requests in our database. OpenAI processes them under its own API data policies.
For vehicle type lookups, we keep a shared reference table of make and model with body style and fuel type (for example, “Chevrolet Tahoe: SUV, gasoline”). It is not linked to you or your license.
VIN Lookups
When a vehicle page shows a 17-character VIN but is missing details such as fuel type, body style, transmission, or drivetrain, the extension sends the VIN directly from your browser to the free vPIC VIN decoder run by the U.S. National Highway Traffic Safety Administration (NHTSA). This request does not go through our servers.
How We Use Information
- To provide, maintain, and improve the Service.
- To verify subscription status and licensing, and to keep each license on one device.
- To extract vehicle information and prepare Facebook Marketplace listings at your direction.
- To generate AI-assisted listing text and to fill in missing vehicle details.
- To enforce trial limits, prevent duplicate trial use, and manage billing state.
- To add support for dealer websites that do not read correctly.
- To send the emails described below and to respond to support requests.
- To measure our website advertising, as described above.
Emails We Send
- Account emails: your trial verification code, your license key after a purchase on our website, and messages about your account or billing.
- Trial follow-up: if you use all 5 free posting attempts and have not subscribed, we send one automated email about an hour later. If you subscribe before then, it is not sent.
- Personal follow-ups: we may also email you individually, for example after you leave your email in the extension or to ask about your trial.
- Marketing emails: tips, new features, and special offers. The trial sign-up screen states that starting a trial means you agree to receive these emails. We record the date and time you started your trial and the wording shown to you. You can unsubscribe at any time with the link in any of these emails or by emailing support@listpilot.vip.
Automated marketing emails include an unsubscribe link and our postal address, and we honor unsubscribe requests. You can also reply to any email and ask us to stop. We receive delivery, bounce, and spam-complaint reports from our email provider, and we stop emailing addresses that bounce, complain, or unsubscribe. We also record whether a trial follow-up email was followed by a subscription.
How We Share Information
We do not sell your personal information. We share data only with service providers that help us run the Service, and with the services named above:
- Cloudflare for website hosting, our API server and database, and website analytics.
- OpenAI for AI description generation and vehicle type lookups.
- Stripe for payment processing.
- Resend for sending account, trial, and notification emails.
- Zoho for our support mailbox.
- NHTSA for VIN lookups, made directly from your browser.
- Meta and Reddit through the advertising pixels on our website.
Data Retention
- Email verification codes expire after 15 minutes. They are deleted when you verify or request a new code.
- We do not currently delete account, license, trial-usage, and diagnostic records on a fixed schedule. We keep them while needed to provide the Service and meet legal obligations, and you can ask us to delete them.
- If you unsubscribe, we keep your email address on a suppression list so we continue to honor your request.
- Data saved in your browser stays there until you clear it or remove the extension.
Your Choices
- Use the unsubscribe link in any marketing email, or reply and ask us to stop.
- Email support@listpilot.vip to ask what we hold about you or to request deletion.
- Remove a dealer site’s access, or the extension, at any time from Chrome’s extension settings.
Security
We use reasonable safeguards to protect your data. No system is 100% secure, so we cannot guarantee absolute security.
Third‑Party Websites
The Service interacts with third‑party websites (e.g., Facebook Marketplace and dealer sites). Their privacy practices are governed by their own policies.
Children’s Privacy
The Service is not intended for children under 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. Continued use of the Service after changes means you accept the updated policy.
Contact
Questions about privacy? Contact us at support@listpilot.vip.